Frequently Asked Questions

When you have Heating & Air Conditioning questions, you can always contact Centsible Heating & Air Conditioning for answers. Below are a few of the most frequently asked questions that other Centsible customers have had — you may find your answer right here. If you’re unsure of some Heating & Air Conditioning terms, find definitions in our Glossary section below.

HVAC Glossary

AFUE- Annual Fuel Utilization Efficiency. indicated as a percentage, tells how much energy is being converted to heat by your furnace. For example, an AFUE of 90 means that 90% of the fuel is being used to warm your home, while the other 10% escapes as exhaust with the combustion gases.

Air Handler- The portion of your air conditioner or heating system that forces air through your home’s ductwork.

BTU- British Thermal Unit. Used for both heating and air conditioning, BTU is a measure of the heat given off when fuel is combusted. Or for air conditioning, it’s a measure of heat extracted from your home. One BTU is approximately equal to the heat given off by a wooden kitchen match.

CFM- Stands for Cubic Feet per Minute. A measurement of airflow that indicates how many cubic feet of air pass by a stationary point in one minute. The higher the number, the more air is being forced through the system.

Capacity- The ability of a heating or air conditioning system to heat or cool a given amount of space. For heating, this is usually expressed in BTUs. For air conditioning, it is usually given in tons.

Carbon Monoxide- A colorless, odorless, highly poisonous gas produced when carbon-based fuels, such as natural gas, burns without sufficient air nearby.

Compressor- Part of a split-system heat pump or air conditioner’s outdoor unit that controls the pressure applied to the refrigerant, necessary for taking in heat to warm your home with a heat pump or getting rid of heat to keep your home cool.

Condenser Coil- Part of the outdoor portion of a split-system air conditioner or heat pump. By converting refrigerant that is in a gas form back to a liquid, the coil sends heat carried by the refrigerant to the outside.

Damper- A type of “valve” used in duct work that opens or closes to control airflow. Used in zoning to control the amount of warm or cool air entering certain areas of your home.

Ductwork- Hollow pipes used to transfer air from the Air Handler to the air vents throughout your home. Ductwork is one of the most important components of a home heating and air conditioning system.

EER- Energy Efficiency Ratings (EER) measure the efficiency with which a product uses energy to function. It is calculated by dividing a product’s BTU output by its wattage.

Energy Star®- Energy Star® is a government-backed program helping businesses and individuals protect the environment through superior energy efficiency. Products with the Energy Star® rating will be efficient and save cost on energy bill.

Electronic Air Cleaner (EAC)- An electronic device that filters out large particles and contaminants in indoor air. It then electronically pulls out tiny particles that have been magnetized, such as viruses and bacteria, drawing them to a collector plate.

Evaporator Coil- Part of a split-system air conditioner or heat pump located indoors. The evaporator coil cools and dehumidifies the air by converting liquid refrigerant into a gas (or vice-versa). A blower motor, typically in a furnace, then moves air over the coil to either heat or cool your home.

Fan Coil- An indoor component of an air conditioner or heat pump system, used in place of a furnace and evaporator coil, to provide change the refrigerant from a gas to a liquid (or vice-versa) and blow air over the coil to cool or heat your home.

HVAC- Term used for Heating, Ventilation and Air Conditioning.

Heat Exchanger- The part of a furnace that transfers heat to nearby air.

Humidifier- A piece of equipment that adds water vapor to heated air as it moves out of the furnace. This adds necessary moisture to protect your furnishings and reduce static electricity.

Load Estimate- A series of studies performed to determine the heating or air conditioning requirements of your home. An energy load analysis uses information such as the square footage of your home, window or door areas, insulation quality and local climate to determine the heating and cooling capacity needed by your furnace, heat pump or air conditioner. When referring to heating, this is often known as a HeatLoss Analysis, since a home’s heating requirements are determined by the amount of heat lost through the roof, entry ways and walls.

MERV- The Minimum Efficiency Reporting Value is the standard comparison of the efficiency of an air filter. The MERV scale ranges from 1 (least efficient) to 16 (most efficient), and measures a filter’s ability remove particles from 3 to 10 microns in size.

Matched System- A heating and air conditioning system comprised of products that have been certified to perform at promised comfort and efficiency levels when used together, and used according to design and engineering specifications.

Operating Cost- The day-to-day cost of running your home comfort equipment, based on energy use.

Puron Refrigerant- Puron® refrigerant is an environmentally sound refrigerant designed not to harm the earth’s ozone layer. Federal law requires that all manufacturers phase out ozone depleting refrigerants in the next few years. Puron refrigerant is approved by the US Environmental Protection Agency as a replacement from Freon 22*.

R-22 refrigerant- R-22 is a single component HCFC refrigerant with low ozone depletion potential. It has long been used in a variety of air-conditioning and refrigeration applications in a variety of markets. Per U.S. EPA regulations, new R-22 cannot be used in new systems effective in 2010, although service quantities of the refrigerant may be produced until 2020.

Refrigerant Lines- Two copper lines that connect the Condenser (Outdoor) Coil to the Evaporator (Indoor) Coil.

SEER- The Seasonal Energy Efficiency Ratio is a measure of the cooling efficiency of your air conditioner or heat pump. The higher the SEER number, the more efficient the system is at converting electricity into air conditioning power.

Scroll Compressor- A specially designed compressor that works in a circular motion vs. an up and down piston action.

Setback Thermostat- A state-of-the-art electronic thermostat with a built-in memory that can be programmed for different temperature settings at different times of the day.

Single Package Product- One outdoor unit that contains both a heating and an air conditioning system.

Split System- Refers to an air conditioner or heat pump that has components in two locations. Usually, one part of the system is located inside (evaporator coil) and the other is located outside your home (condenser coil).

Thermostat- Unit that monitors and controls your HVAC system products.

Thermostatic Expansion Valve- A thermostatic expansion valve (TXV) is precision device used to meter the flow of liquid refrigerant entering the evaporator at a rate that matches the amount of refrigerant being boiled off in the evaporator.

Ton- A unit of measure for cooling capacity. One ton = 12,000 BTUs per hour.

Total Home Comfort System- The ultimate solution to providing you with consistent, customized home comfort, despite the ever-changing weather.

Two Stage Compressor- Two Stage Compressors are capable of two levels of operation, a low stage and a high stage. Properly sized equipment will operate 80% of the time in low stage, enhancing efficiency and comfort with lower humidity levels and quieter operation. It’s like getting two air conditioners or heat pumps in one system.

Zoning- A way to increase your home comfort and energy efficiency by controlling when and where heating and air conditioning occurs in a home. Programmable thermostats are used to control operating times of the equipment. Dampers are used to direct air flow to certain parts or “zones” of the home.