Dean and Susie Pollard started Centsible Heating & Air Conditioning in 2005 and have built the business on experience and referrals. Their son, Brandon, has been an installer since 2006 and became the Lead Installer in 2011. He also performs Service and Maintenance calls.

Susie’s brother, Dan Crist, became the managing partner of Centsible Michigan in 2014, and specializes in customer relations. Although Dan’s main focus is estimating and sales, he gets dirty with the rest of them and can be seen on service and installs on a regular basis.

The newest addition to the Centsible Family was Brandon’s adorable daughter, Alice Leighton Pollard, born on 6/10/19.

Centsible considers all of their employees and customers part of their family as well, which is a large part of their continued success.


2020 marks Centsible’s 15th anniversary in business, but it has grown out of decades of experience from its staff. Dean spent his first 20 years in the business as an installer and service tech and developed a reputation for providing exceptional service. This year marks his 35th Anniversary in the HVAC industry. Susie has been in accounting and management in the construction industry for more than 30 years and has been running the business end of Centsible since its inception. Brandon has 14 years of experience in the HVAC field and is working toward his Bachelor’s in Management. Dan brings 30+ years of experience in construction, sales, and customer relations.


Dean and Susie devote their time and energy to growing a reputable and dedicated company that customers can count on. They can provide an experienced team of installers and ducts specialists and a responsive and well-trained service team, all for a “Centsible” price.

Dean has been installing Carrier products since the start of his career and believes Carrier produces the most efficient and dependable equipment in the industry. However, Centsible does service all brands of heating and air conditioning equipment as well as water heaters and generators.


Centsible is a small company with a big heart. They believe in giving back to the community that has supported them. Susie is a Board Member in the Highland/Griffith Chamber of Commerce and holds a seat on the Board of Directors of the Griffith Rotary Club. Centsible is a proud partner of the Habitat for Humanity of Northwest Indiana, and an active supporter of the Fraternal Order of Police, the Lions Club and the Northwest Regional Swat Team, as well as many local churches and charitable organizations.

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